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  IAS Hotel change - heads up to experience
From: "Betsy Feuerstein" <ecuador10 at comcast.net> on 2008.08.29 at 13:32:21(18447)
Just a word to the wise about this hotel. I stayed at this hotel in late May/early June and I can tell you how different it was from the old Ramada Inn. The attitude of friendliness and helpfulness of the Ramada, was no where to be seen. The telephone service was all but non existent as mentioned by someone on this list recently. They were full of excuses why this happened and why that happened all of which were around renovations. The room was hot and services were non-existent. I accidently left something behind and it took me getting one of the wonderful Miami folk to go get it because after 30 some efforts to speak to or to establish email communications to the manager of the hotel, I gave up. I did hear from the gentlemen some two weeks after my stay saying how sorry he was for the problem I had. He had been at some educational program and for all practical purposes, the hotel had been left to run itself by incompetent personnel. The old Ramada had complementary breakfast, that does not seem to be the policy with the new establishment. Yes, the price seems less expensive, but remember, the taxes that Florida and Miami add to hotel bills is considerable. What I am saying is, if you want a reasonable amount of service at a reasonable price, stay down the street at the Hampton Inn or find some other hotel to stay at. The Ramada welcomed us with our plants but I highly suspect this newly renovated hotel might well not be so willing to put up with the potential of water stained floors, dirt on the carpet which just happens to not exist any more, etc. The floor in the rooms is a creaky fake hard wood flooring. Take your pick, but do not say you were not warned that this place is not what it used to be by any means. I, for one, used to love to stay at the Ramada. The people were friendly and helpful and service orientated, but last June service was non-existent and to be honest, it seemed as if no one cared.

I would definitely highly think about staying somewhere else for a little bit more where service is high on the priority list.

Betsy

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